Delivery Policy

Shipping & Delivery

Credit Card Policy

All orders are reviewed for accuracy and payment method validation. Should the order be cancelled for any reason, such authorization will expire and your credit card will not be charged. Please see Terms and Conditions of any sale via Recon Instruments’ online store for additional details. On your credit card statement, our transactions will be recorded under “GWS Shop Recon Instruments”.

Backordered items

If your ordered items are in stock, we will ship them as soon as possible. Some items may be offered for limited release pre-sale, in which case specific shipping information will be relayed before transaction is agreed upon.

Total Time For Delivery

The total time for delivery for in-stock items can range from 24 hours to 14 business days. This includes order processing, payment method validation, inventory handling and shipping transit time. 

Shipping Methods and Delivery Time

For domestic shipments:

  • Ground- 5-7 business days after it is shipped, but may take up to 12 business days (Please allow additional time for shipments to APO/FPO addresses.)
  • Economy- 2-3 business days after it is shipped
  • Expedite – 1 -2 days after it is shipped

(Domestic Physical Merchandise Orders will be shipped the same business day if received prior to 1:00 PM Eastern Time. Orders received after 1:00 PM Eastern Time. will be shipped out the next business day.)

For international shipments:

  • Standard- 6-10 business days (Please allow additional time for shipments to APO/FPO addresses.)
  • Rush- 3 business days (for most countries)

Shipping Restrictions

Shipments cannot be made to PO boxes. To ship a product outside of the country you're located in, you must select the destination country from the drop-down menu.

Delivery Procedure

Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery. If you will not be available to sign for your shipment, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

Problems with your Shipment

Our intention is that your order is received in perfect condition. In the unlikely event that your order arrives damaged or any items are missing, you may either take delivery or refuse the shipment. In the case that some items are missing or damaged, please contact us here with a detailed description of the damage. Failure to do so within 5 calendar days of delivery will result in the items considered having been accepted as is.

 

Return Policy

Recon Instruments Return Policy

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a replacement, exchange (for item(s) of comparable value) or a refund. You can return your purchase for up to 30 days from the purchase date. Items must be in the condition in which you received them and in the original packaging. The first step in processing a return is for you to contact Customer Service. Email us at support@reconinstruments.com or call us at the appropriate number for your region. Let us know your order # and the item(s) you're returning and we'll give you all the information you need.

Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your bank account.
For replacements and exchanges, once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your request and ship within 7 days.

Zeal Transcend return policy

Recon Instruments’ coop with Zeal Optics; the 2010/2011 Transcend GPS Goggles follows Zeal Optics 30 day return and exchange policy.

For Zeal Optics’ full return policy please visit the Zeal Optics Website.